Shipping policy

We typically ship your order within 48 hours and when possible, many orders are shipped out the same day as ordered.

Personalized items are "Made to Order" and will be shipped out in the time frame negotiated at the time the order was placed.

We use USPS First Class with delivery confirmation for all orders weighing up to sixteen (16) ounces, and USPS Priority Mail with delivery confirmation for all orders weighing over sixteen (16) ounces.

Shipping confirmation will be sent to the email address provided on your order on the date of shipment.

Unfortunately, at this time we are not set up to ship outside of the United States.

Returns/Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.  To be eligible for a full refund the item must be in the same condition as when you received it.

If you need to return an item, please contact us at info@giftsbykarla.com, with your order number and details about the product you would like to return.

Return shipping is the responsibility of the buyer unless the return is a result of our error.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective or if you receive the wrong item, so that we can evaluate the situation and make it right.

Exceptions / Non-Returnable Items

Custom products (such as special orders or personalized items) cannot be returned unless its an error on our part. If your item was damaged in transit please contact us at info@giftsbykarla.com to discuss next steps.

Unfortunately, we cannot accept returns on sale items.

Refunds

We will notify you once we've received your return, and let you know if the refund was approved or not. If approved you'll be automatically refunded on your original payment method.

Please remember it can take sometime for your bank or credit card to process and post the refund too.